REFUND & RETURNS POLICY

REFUND & RETURNS POLICY – ZAYRA LUXE CO

1. INTRODUCTION
At Zayra Luxe Co, we want you to be completely satisfied with your purchase. If you are not happy with your order, our 30-day 100% refund policy makes it easy to return items.

2. ELIGIBILITY FOR RETURNS

  • Items must be returned within 30 days of receipt.

  • Products must be in their original condition and packaging.

  • Items that are worn, damaged, or altered cannot be accepted for a refund.

3. HOW TO RETURN AN ITEM
To return a product:

  1. Contact our customer service at Ilyasmtazie@gmail.com with your order number.

  2. Follow the instructions provided for returning your item.

  3. Ship the item back to the address provided by our team.

4. REFUND PROCESS

  • Refunds will be issued to the original payment method used for the purchase.

  • Refunds will be processed within 15 working days after we receive the returned item.

  • Shipping costs are non-refundable unless the item is faulty or incorrectly sent.

5. EXCHANGES
We currently do not offer direct exchanges. If you wish to purchase a different item, please return the original item for a refund and place a new order.

6. FAULTY OR INCORRECT ITEMS

  • If you receive a faulty or incorrect item, please contact us immediately at Ilyasmtazie@gmail.com

  • We will provide a full refund or replacement at no extra cost to you.

7. SHIPPING RETURNS

  • Returns should be sent using a tracked shipping method to ensure it reaches us safely.

  • Customers are responsible for return shipping costs unless the product is faulty or sent incorrectly.

8. CONTACT US
For any questions regarding returns or refunds, contact us at:
Email: Ilyasmtazie@gmail.com